At Drunken Heroes, we operate premium nightlife crawls with strictly limited capacities. Because venue entries, guide scheduling, and drink packages must be reserved and paid for in advance, we enforce a strict no-refund policy.

Legal Authority Note: Under Section 19 (1) (k) of Slovak Consumer Protection Act No. 108/2024 Coll., services related to leisure activities to be provided on a specific date are exempt from standard online distance-selling withdrawal windows.

We understand that travel plans change, flights get delayed, and emergencies happen. While we do not offer cash refunds, we want to make sure you still get to party with us!

In the highly unlikely event that Drunken Heroes has to cancel a crawl due to severe weather, private venue buyouts, local security lockdowns, or other extreme circumstances:

• • You will be notified immediately via the email address used during checkout.
• • You will receive the choice of a 100% cash refund processed back to your original payment card (Stripe) or a direct swap to another night with an extra drink voucher added to your ticket bundle as compensation.

We use Stripe's advanced radar and transaction logging networks to verify check-in data.

If a participant attends our crawl (verified via our guide's mobile check-in app or our door QR scanners) and subsequently files a fraudulent "Service Not Delivered" or "Unauthorized Transaction" chargeback with their credit card company, we will submit complete device logs, IP tracking, and signed door rosters to the bank to dispute the claim.

To submit a rescheduling request, simply drop us an email with your booking details: